Unparalleled Operations Practices

At SES, we leverage centralized processes to ensure a consistent experience from one to many locations. A centralized programmatic approach to systems integration is one that begins with design/build processes to ensure a smooth installation process and consistency across many business locations – local, regional or national.

Design, engineering & prefabrication CAD & programming resources
Complete system & project documentation Requirements & compliance reviews
Programming & testing Remote diagnostics & IT support
Installation & ongoing service Preventative maintenance


Risk Assessment & Program Planning

Our holistic approach includes risk and threat assessments, policy development and a complete understanding of a clients’ security program. This process facilitates alignment between clients and SES, resulting in a clear path towards achieving security goals.

Account Management

  • Single point of contact
  • Co-authored security objectives
  • Risk review & analysis
  • Technology road mapping
Program Planning

  • Technology and site assessment
  • Application and pre-fabrication planning
  • Schedule and resource validation
Program Management

  • Define & develop program delivery model
  • Calculate and secure resources
  • Monitor project delivery performance
  • Create, review & distribute performance metrics
Operations Delivery

  • Review project requirements & status
  • Order part & schedule resources
  • Equipment installation and programming
  • Customer training and final approval
  • Ongoing monitoring & service support


Delivery Model for Multi-Site Clients

Centralized support delivers consistency and reduces deviation across a clients footprint:


Programmatic Delivery & Support

Every customer program receives technical expertise in an array of disciplines providing standardization, consistency, quality and governance. Our program is designed around providing premium customer service throughout all touch-points – pre, during and post security system installation.

Client Program Charter

The Client Program Charter is a dynamic document for national and global clients that defines the mutually agreed upon guiding principles for the flawless execution of the five client touch points. The Client Program Charter established accountability and ensures customers understand the service SES strives to deliver.

The Client Program Charter defines the guiding principles for the flawless execution of the five client touch points.
  • Security program objectives
  • Equipment & installation requirements
  • Service response & scheduling requirements
  • Monitoring & response plan requirements
  • Monitoring & response plan requirements
  • Billing & invoice term requirements & cadence


  • Performance review schedule and metrics
  • Program support resources
  • Quarterly Business Review objectives
  • Billing & invoice terms requirements & cadence