Welcome to Securitas Electronic Security (SES)! On December 16th, 2020, Securitas acquired FE Moran Security Solutions (FEMSS) and its associated MidCo Systems business. You can find a copy of the press release of the announcement here.
Over the past several months, FEMSS and MidCo has been integrated into SES platforms. While the FEMSS and MidCo phone numbers you are used to remain active and are rerouted to the correct SES teams, we encourage you to use the SES business numbers below:
SES Alarm Monitoring – 800.548.4478
The 24/7 SES Alarm Monitoring phone number can be used for SES Alarm Monitoring Services for inquiries regarding cancelling an alarm, account changes (such as PIN management), putting a system in test and other monitoring related questions.
SES Service Repair & Maintenance – 844.750.TECH (844.750.8324)
The 24/7 SES Service Repair & Maintenance phone number can be used to reach SES Service Dispatch for scheduling service on your system, rescheduling a service call and other service-related questions.
SES Project Installation – 844.SES.6100 (844.737.6100)
The SES Project Installation phone number will connect you with to the SES project management team for inquiries regarding installation status, rescheduling and other installation project management questions.
SES Invoice Billing – 844.SES.BILL (844.737.2455)
Client billing was transitioned to SES invoices during March and April 2021. By now, you should have received and seen your new SES invoices. It is important that you are using the new remittance payment information for SES for prompt application of your payment. This information can be found on all SES invoices.
If you desire to pay your bill online, you can access PayerExpress here. If you are not yet enrolled and you need assistance getting setup, please contact SES Billing at the number above.
SES Account Management & Sales Number: 855.331.0359
For Account Management & Sales, please feel free to continue contacting your account executive directly. If you do not know who your account executive is, use the SES Account Management & Sales phone number above for add-ons, upgrades, new systems, new services, new locations and other account management related items.